Information we may collect
We may collect information you choose to provide in an enquiry or later secure support process, such as contact details, travel-document information, correspondence and service records. The public contact form should never be used for passport numbers, payment card data, health information or criminal-history details.
Why we use information
- To respond to enquiries and provide a requested quote.
- To perform an agreed support service.
- To maintain security, records and legal compliance.
- To improve the website using limited, privacy-conscious diagnostics if enabled.
Sharing and government submissions
Information is not sent to Immigration New Zealand merely by using this website. If a client separately authorises a support service involving an official request, the exact scope, submission method and disclosures should be explained before sensitive data is collected.
Retention and security
Personal information should be retained only as long as reasonably needed for the purpose collected, legal obligations and dispute handling. Reasonable organisational and technical safeguards should be used, but no online service can promise absolute security.
Your choices
You may ask to access, correct or delete information where applicable, withdraw optional consent, or choose the official direct route instead of our service. Use the contact form without including sensitive identity details.
Source checked 24 September 2026: Immigration New Zealand — NZeTA information ↗. Rules, fees and processing can change; confirm before travel.